ECG Partly Resolves Prepaid Meter Anomaly

Ghana’s southern electricity distribution company, ECG, has partly resolved the technical challenges with its ECash and PNS Metering System which made it impossible for customers to purchase credit.

Many customers of ECG especially those in Volta, Kumasi, Accra, Takoradi, Tema, Cape Coast, Kasoa, Winneba, Swedru, Koforidua, Nkawkaw and Tafo have since Tuesday been unable to purchase credit on their cards.

The development has forced them to sleep in darkness.

However, in a statement issued on Thursday to update consumers, ECG said it is progressively resolving the issue.

The power distributor said “customers in the Greater Accra, Central, Eastern, Western and Volta regions can visit our district offices to purchase electricity.”

“Customers should please note that our team is working to restore the systems in the affected areas including Kumasi and Tema, as well as the 3rd party vending centres and the Mobile App.”

The Company expressed its sincerest apology for the inconvenience caused to affected customers adding “we are resolved to work assiduously to restore the system to normalcy as soon as possible.”