Major websites hit by global outage

Many popular websites fell offline on Thursday in a widespread global outage of service.

Visitors attempting to reach some sites received DNS errors, meaning their requests could not reach the websites.

Affected services included HSBC bank, British Airways and the PlayStation network used for online games.

Internet outage monitoring platform DownDetector reported thousands of problems from its users across dozens of hugely popular sites.

The cause of the problem is not yet clear.

However, one hugely popular DNS provider, Akamai, reported “an emerging issue” with its Edge DNS service.

It has now tweeted that the issue has been fixed and “the service is resuming normal operations”.

Previously it said the issue had been a “partial outage” – and some users reported being able to access some compromised services in different regions.

Other affected services reported by DownDetector included:

  • Banks such as Barclays, Lloyds, TSB, and Halifax
  • Gaming services including Steam, Call of Duty, and EA
  • Streaming services on Channel 4 and ITV

It is the second such widespread outage in two months.

In June, cloud computing provider Fastly had an interrupted service which took down a large number of high-profile websites around the world, including many international newspapers and government websites.

In that case, it later emerged that a settings change by one customer had inadvertently affected the entire infrastructure.

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