Reforming Ghana’s National Service Scheme: From errand runners to skilled workforce

On June 22, 2025, 7:27 AM

The recent release of PIN codes for 132,393 prospective national service personnel by the National Service Authority marks another cycle of Ghana’s mandatory one-year service for graduates.

However, as the world evolves with remote work, digital innovation, and fast-paced service delivery, the question arises: Is the National Service Scheme still fit for purpose?

The Current Reality: Wasted Potential

For many service personnel, the year is spent performing menial tasks such as buying lunch, making tea, running photocopies, and other administrative errands.

While these tasks may support office operations, they hardly contribute to skill development or national productivity. Considering that each personnel earns at least GH₵800 monthly, totalling over GH₵105 million annually for 132,393 personnel, the economic cost is significant, yet the return on investment remains questionable.

A Call for Productive Deployment

Ghana’s economy suffers from critical skills gaps, particularly in the private sector. Industries such as tourism, agribusiness, fintech, and manufacturing struggle to find affordable, skilled workers. Meanwhile, thousands of graduates are deployed to government offices where their potential is underutilized.

A reformed NSS should focus on the following:

1. Prioritise Private Sector Placements

Redirecting personnel to industries where their skills are needed would make a significant impact. Tourism, for instance, suffers from a lack of educated staff who can enhance customer experience and digital marketing.

2. Encourage Remote and Tech-Driven Roles

In an era where remote work is thriving, service personnel could contribute through digital marketing, data analysis, and IT support without being confined to physical offices.

3. Introduce Vocational and Entrepreneurial Training

Instead of just assigning graduates to random institutions, the NSS could incorporate skills development programs in partnership with private firms, ensuring personnel gain employable skills.

4. Performance-Based Incentives

Service personnel who excel in high-impact roles, such as teaching in underserved schools, supporting startups, or working in healthcare outreach, could receive bonuses or job offers, creating motivation for meaningful contributions.

Reducing Cost, Increasing Value

If structured effectively, the NSS could transition from a state-funded formality to a public-private partnership where businesses absorb some costs in exchange for skilled labour. This would reduce the financial burden on the government while ensuring graduates gain relevant experience.

Conclusion

Ghana’s National Service Scheme must evolve beyond a rite of passage into a transformative platform that bridges education and employment.

By rethinking deployment strategies and focusing on skills, private sector needs, and modern work trends, we can turn national service into a true engine of productivity rather than a wasted year of errands. The time for reform is now.

Story By Kwame Sowu