DCI Microfinance launches customer delight programme to mark 9th anniversary

DCI Microfinance Limited has launched a Customer Delight Pledge to re-emphasize its commitment to its customers.

The five-point pledge, according to its  Head of Corporate Affairs, Elizabeth Dorcas Adade, is a promise to create a memorable experience for the firm’s existing and potential customers.

She said the Customer Delight Pledge was one of the many initiatives taken to reinforce the culture of excellence among its staff members “in dedicating themselves to delighting customers at all levels within the institution”.


Regurgitating the five-point pledge, Dorcas Adade said; “We pledge to put our customers first, understanding that they deserve the highest quality of service and nothing less; We pledge to offer prompt, reliable, and personalized solutions to our customers; We pledge to smile and have a positive attitude at all times; We pledge to treat everyone in an open, fair, honest, and equal manner; and
We pledge to go miles beyond the extra for you”.

About DCI

DCI Microfinance Limited is an indigenous financial institution and an award-winning microfinance institution in Ghana, known for investments, invoice discounting, contract financing, and payroll loans.

DCI Microfinance was licensed by the Bank of Ghana in 2012 to conduct business as a Deposit Taking Microfinance Company.

DCI’s vision is to be the premier financial services provider in the eyes of its customers, employees, shareholders, and all other stakeholders. The Company has its Head Office at Asylum Down.

The microfinance company recently launched its Quick-Pay loans for government workers.








  1. Anonymous says

    Hello Ghana Report.com, please I have a serious problem that needs to be published. DCI microfinance is an institution that gives loan to customers. Whenever they need customers they talk in an angelic manner but when you are ready to payoff your loan, then it becomes hectic. I want to settle my loan, I have filled all the necessary documents but they have refused to release the quotation fo for me to pay the loan. All efforts for me to reach then has prove futile. I need your

    1. Appiagyei Ayub says

      please how can i payoff my loan?

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