ECG apologises to customers for difficulty in purchasing electricity

The Electricity Company of Ghana (ECG) has apologised to its customers for the challenges of purchasing electricity credits online or via the ECG app.

The ECG said the challenge was due to the prevailing disruptions in internet connectivity across the country.

“The Electricity Company of Ghana wishes to inform our cherished customers and the general public that the current interruptions in internet service provision have resulted in challenges with the vending and purchasing of electricity credits.

ECG wishes to assure all customers that we are engaging our service providers and metering vendors to assist resolve the challenge,” a press release dated March 17, stated.

“We wish to apologise for the inconvenience caused and assure our cherished customers of our continued efforts in providing them with reliable service,” the release added.