Shell apologises for unwholesome fuel incident at Atimpoku

Vivo Energy Ghana, the main distributor of Shell products, has explained that floodwater seeped into its underground super tank at the Atimpoku Shell Filling Station on Sunday, stalling the engines of some vehicles, which refuelled at the station.

They have accordingly apologised for the situation and reassured that they would remain committed to their safety measures.

A statement signed by Shirley Tony Kum, Corporate Communications Manager of Vivo Energy Ghana, said: “There was
water ingress into the underground Super tank after the downpour in the area. This resulted in the stalling of the engines for a number of customers who had earlier carried out transactions at the station.”

The statement said on hearing about the incident, sales at the station were immediately halted and all customers who were involved were also immediately contacted and alternative arrangements made for them where possible.

“We confirm an incident which, happened on Sunday, 28 August 2022 at our Adomi Bridge (Atimpoku) Shell Filling station.”
“We continue to be in touch with the affected customers to ensure full closure, whilst further investigations continue to permanently resolve the issue and prevent any future occurrence,” it said.

“We apologise to all impacted customers whilst we work with our Technical Team to resolve this issue.

“We wish to reassure all our cherished customers that this is an isolated case, and we remain committed to ensuring the strictest levels of quality and safety at all our service stations.”

Social Media channels have carried photos and videos of Customers of the Atimpoku Shell Filling station complaining of some contamination after buying fuel, which attracted public criticism.