Internet disruptions: GRA to ensure refund to entities wrongfully charged E-levy

The Ghana Revenue Authority (GRA) has notified the general public that it has taken note of wrongful charging of E-Levy on some electronic transactions following the recent disruptions in internet connectivity in the country.

GRA, in a statement on March 22, 2024, said the interruption in internet connectivity impacted the real-time routing of electronic transactions to the Electronic Transfer Levy Management and Assurance System (ELMAS), prompting GRA to take decisive action to rectify the situation.

Acknowledging the challenges posed by the internet outage, GRA has implemented measures to mitigate the negative effects on the E-Levy collection process.

GRA revealed that temporary procedures have been established to address delayed transactions, aptly termed “Offline Transactions”.

These interim measures ensure that E-Levy is levied only on eligible transactions, even if there is a delay in routing due to the internet disruption.

Furthermore, GRA is committed to rectifying any wrongful charges that may have occurred during this period. It recognizes that some charging entities may have erroneously deducted E-Levy for transactions that are exempt from such charges.

In response, GRA is collaborating closely with charging entities to facilitate the swift identification and reimbursement of wrongful deductions.

The statement added that charging entities bear the responsibility of reimbursing customers for any E-Levy charges incorrectly applied, following the completion of GRA’s processes on refund requests.

Find the full statement below;