Four mobile money associations have threatened to strike over what they said was undue delay in the payment of commissions.
According to the group, several attempts to resolve the issues through dialogue with MTN Mobile Money Limited have failed.
The associations, consisting of Mobile Money Advocacy Group, Northern Momo Agents, ABAG and MM Agents Association of Ghana, blamed the undue delay on audits of their transactions which they claim delayed payments of their commissions for weeks.
Amongst other demands, the association wants an increase in the cash-in-commission cap from GH¢1,000 to GH¢3,000.
“We propose that the cash-in Commission cap be moved from GH¢1,000 to GH¢ 3,000 while the 0.5% rate is maintained. Failure to do something about the status quo will have operational implications for agents and customers alike. Cash-out commission shares should be made 50%. The maximum amount per cash out is GH¢1000. We are unable to cooperate with the two payment cycles i.e. 15th and 27th of the following month for payment of the previous month’s commissions to our members,” portions of a statement released by the associations stated.
The associations further argued that the delay in payment reduces the purchasing power of agents.
“Further delay in payment reduces the purchasing power of what is paid agents due to the current inflationary rate and cost of service availability. That auditing and validation as the cause of the current undue delay, cannot be justified hence we want all our members to be paid the same date on or before 15th of each Month. That it was totally wrong to unilaterally decide on payment in batches without prior agreement with leadership. The Business is very opaque in dealing with agents commissions.”
Read the full statement below;